FAQs
How to get an exact quotation?
Please tell us your zipper type, required output, and factory scale. We will provide a customized production solution and an exact quotation with no hidden charges.
Are you factory or trading company?
We are a direct manufacturer with self-operated export rights. Customers are welcome to visit our factory, test our machines, or watch an online machine demonstration.
What is the delivery time?
Standard machines are available from stock. Customized machines and complete production lines will be delivered on schedule based on the confirmed order, ensuring that customers' production plans stay on track.
Can you provide full export documents?
Yes, we provide complete export documents including customs declaration, packing list, invoice and certificate of origin to support smooth customs clearance.
Do you provide installation and training service?
Yes. We provide operation manuals, video tutorials and remote online guidance. Overseas on-site installation and professional training are available for full production line projects.
What about warranty and after-sales service?
We provide standard warranty with free maintenance and spare parts for non-human damage. Lifelong technical support and original spare parts supply are available.
How fast is your after-sales response?
Our professional after-sales team provides 7/24 online support to solve machine faults quickly and avoid production shutdown losses.
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